Facility Rules

680 Van Wagners Beach Road
Hamilton, ON, L8E 3L8
Phone: 905-547-6141
Toll Free: 1-800-555-8775

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Wild Waterworks Facility Rules

 Wild Waterworks’ wave pool and other attractions contain inherent risks for participants. Guests who choose to participate accept those risks.

Tube & Body Slides Height/Weight Restrictions:
  • Night Rider and Blue Demon:
    • Guests must be 47 inches (119 centimeters) or taller
    • Guests must be a combined weight of 400lbs (181kg) or less as per manufacturer safety regulations.
  • Sidewinder and Vertigo:
    • Guests must be 42 inches (107 centimetres) or taller
    • Guests must be a combined weight of 400lbs (181kg) or less as per manufacturer safety regulations.
  • Corkscrew and Kamikaze:
    • Guest must be 42 inches (107 centimetres) or taller
    • Guests must be 300lbs (136kg) or less as per manufacturer safety regulations.
  • All riders must be weighed each time prior to riding a waterslide
  • For safety reasons, persons under the influence of drugs and/or alcohol, or with heart conditions, back trouble or who are pregnant shall not ride the slide as per manufacturer safety regulations
  • Riders must wait for the Attendant’s start signal before starting the ride.
  • When riding the body slides, sit up facing forward or lay on back feet first only
  • When riding the tube slides, slides must be ridden facing forward. Stay seated in the inner tube for the entire ride and keep a firm grip on both handles with the palms facing down. When riding in a double tube, the heavier guest must ride in the back.
  • No doubles or trains on slides
  • No stopping on slides
  • Swimwear with exposed metal rivets, buttons, buckles, snaps, zippers or sharp objects will not be permitted on the slides as it damages the rides and could potentially injure riders.
  • Life jackets are not permitted on body slides
  • No goggles, sunglasses, eyeglasses, loose clothing, footwear on slides
  • Shoes, sandals or footwear is not permitted to be worn while riding
  • Exit slide runout/splash pool immediately after ride. No sitting on steps.
Turf & Facility Rules

1. Anyone 10 years of age and under must wear an approved lifejacket/PFD in the Wave Action Pool and the Eazy River.

For supervision of those 10 years of age and under, the guardian or designated person 16 years of age or older must be within arm’s reach at all times while in the water and the following ratios must be adhered to.

Children under age 6

Two children with a lifejacket/PFD to one guardian (2:1) 16 years of age or older

Children aged 6 to 10Eight children with a lifejacket/PFD to one guardian (8:1) 16 years of age or older

Wild Waterworks provides lifejackets/PFDs on a first come, first served basis, free of charge for patron. They are located on racks at the entrance of the Wave Action Pool and Eazy River. Staff are available to assist with sizing and questions. Wild Waterworks allows patrons to bring in their own approved lifejackets/PFDs for use in the Wave Action Pool and Eazy River as supplies are limited.

Lifejacket/PFDs must be approved by: Transport Canada, Oceans and Fisheries Canada, Canadian Coast Guard and USA Coast Guard Type I, II or III.

2. Fragile household items such as glass, ceramics, plates, mugs, cups, casserole dishes, jars, glass containers, glass water bottles, glass pop bottles, etc. are not permitted in the park.

3. Alcohol is not permitted anywhere in the facility.

4. Knives, scissors or other sharp objects are prohibited.

5. Proper bathing attire is required in all water attractions. No street clothes permitted.

  • All patrons (regardless of age) must wear bathing suit shorts or a one- or two-piece swimming suit. To maintain a family friendly atmosphere, overly revealing clothing styles are not permitted. We reserve the right to determine the appropriateness of swimwear.
  • Undergarments/boxer shorts are not allowed for health and sanitary reasons.
  • Unlined gym shorts, cargo shorts, cut-off shorts, jean shorts and pants of any kind are not considered bathing suits.
  • The following types of shorts are not considered to be bathing suits:
    • Unlined Gym Shorts (basketball type shorts), Cargo Shorts, Pants, Jean Shorts, Cut-Off Shorts. Swimwear with exposed metal rivets, buttons, buckles, snaps, zippers or sharp objects will not be permitted on the slides as it may damage the rides and could potentially injure riders.

6. Wild Waterworks is a SMOKE FREE FACILITY. Smoke-Free Ontario Act prohibits the smoking of tobacco, the use of electronic cigarettes (e-cigarettes) to vape in any substance, and the smoking of cannabis (medical and recreational).

7. Tents and sun-shelters higher than 4 feet high or that require staking are not permitted. Large beach umbrellas cannot be left unattended. These items cannot be on the main turf concrete in a location that impedes the view of the Wave Pool.

8. No whistles are permitted to be used inside the facility.

9. Latex balloons are not permitted in the facility.

10. GoPro cameras are not permitted in the Wave Pool or Eazy River. They may be worn on waterslides, as long as they are securely fastened to the rider such as a head or chest strap.

11. Rules are posted at each attraction entrance and are to be acknowledged and followed.

12. Radios, DJ equipment or sound amplification equipment are not permitted as it impedes with guest’s ability to hear Wild Waterworks safety announcements and general guest enjoyment.

13. Persons that are not toilet-trained, or those who are incontinent are required to wear swim rated diapers.

14. Sporting equipment such as balls, frisbees, scooters, skateboards etc. are not permitted in the facility.

15. Personal barbeques are not permitted in the facility.

16. Wild Waterworks reserves the right to inspect bags and coolers before entering and re-entering the facility.

17. No animals of any kind are allowed in the park, except for legally-defined service animals or as may otherwise be required by law to assist those with disabilities (as defined by the Access for Ontarians with Disabilities Act or other applicable laws). All patrons with a service animal will be required to verify its Even if a service animal is verified and allowed to enter the park, please be aware that you are still responsible for controlling it at all times. A service animal is also prohibited from entering any water attraction due to safety and hygiene requirements. Please understand that we may require removal of your service animal from park property if it poses a threat to persons or property, including without limitation, if it is unruly, threatening, aggressive (barking, snarling, biting at patrons, etc.) and/or if you are unable to control your animal at all times.

18. It is prohibited to leave animals unattended in a vehicle. In such event, animal control (or other government authority) may be called, and your vehicle may be forcibly entered into, in order to attend to the health or safety needs of an animal. You will be required to pay all such costs in the rescue of any pet left in a vehicle, and may face penalties as directed by the law.

19. Drones are not permitted. Please refer to the Hamilton Conservation Authority website for full details.

20. Under the Health Promotion and Protection Act Public Pools regulations, each bather shall take a shower using warm water and soap and thoroughly rinse off all soap before entering or re-entering any water attraction.

21. Photography of any type via cameras, cell phones, video recording devices are not permitted in the changerooms or washrooms.

22. Failure/refusal to follow Wild Waterworks Facility Rules may result in removal from water attractions and/or being asked to leave the facility with no refund.

Wave Pool
  1. Anyone 10 years of age and under must wear an approved lifejacket/PFD in the Wave Action Pool.
  2. Diving and/or jumping is not permitted.
  3. Ladders located in the deep end of the Wave Pool are to be used as an exit only.
  4. Do not enter or exit the Wave Pool via the roped-off areas.
  5. Walking on the lifeguard bulkhead or sitting under the ropes is not permitted.
  6. Eating, drinking or smoking on the pool deck (within 6ft) is not permitted.
  7. Only government-approved life jackets/PFD’s may be worn for personal floatation. Water wings and other non-approved items are only permitted in Little Squirt Works and Lagoon area of the Eazy River.
  8. Only clear Wild Waterworks tubes are permitted in the Wave Pool.
  9. Fins, snorkels and other water toys are not permitted in the wave pool.
  10. Persons that are not toilet-trained or are incontinent are required to wear swim rated diapers.
Little Squirt Works
  1. The wading pool is intended for children 10 and under with adult supervision.
  2. Tubes are not permitted.
  3. Persons that are not toilet-trained or are incontinent are required to wear swim rated diapers.
  4. Slides are only intended for use by children 10 and under. One rider at a time, sitting up facing forward or laying back, feet first only.
  5. Diving is not permitted.
Eazy River
  1. Anyone 10 years of age and under must wear an approved lifejacket/PFD in the Eazy River.
  2. Riders must remain in or on their tubes at all times while in the Eazy River. Guardians or support persons who are supervising riders may walk alongside the tube as long as both parties remain within arm’s reach.
  3. Only one lap permitted during busy periods.
  4. Persons that are not toilet-trained or are incontinent are required to wear swim rated diapers.
  5. Persons with a clear tube may enter/exit at any set of stairs around the Eazy River.
  6. Diving and/or jumping is not permitted.

 

Guide to Healthy Swimming to Prevent Pool Foulings, it is recommended:

  • PLEASE do not swim when you have diarrhea. You can spread germs in the water and make other people sick.
  • PLEASE do not swallow pool water. Avoid getting water in your mouth.
  • PLEASE practice good hygiene. Take a shower before swimming and wash your hands after using the toilet or changing diapers.
  • PLEASE take your kids on bathroom breaks or check diapers often. Waiting to hear “I have to go” may mean that it’s too late.
  • PLEASE change diapers in a bathroom or diaper changing area and not poolside.
  • PLEASE wash your child thoroughly (especially their rear end) with soap and water before swimming.

 

For more information visit:  www.cdc.gov/healthyswimming

Accessibility Guide

Please visit our Accessibility Guide for full details.

For more information please contact us. We would be more than happy to discuss possible accommodations with you.

Park Activities Suspension Policy

Wild Waterworks makes every effort to open the Park rain or shine. Wild Waterworks may delay the Park’s opening, close the Park early, or make other changes to the posted facility schedule when guest safety, staffing levels or other operational concerns make it necessary to do so. Delays and closures will be posted on the website as soon as possible.

For your safety, we reserve the right to suspend operations temporarily during inclement weather, such as a thunderstorm/lightning, dangerous weather, high winds, low attendance or cold temperatures. Attractions may reopen when the safety of customers and employees is assured.

If we hear thunder or see lightning in close proximity to our Park, or experience other unsafe conditions, we will suspend all activities, and all attractions will be closed for a minimum of 30 minutes after the last sounding of thunder and/or visual observation of lightning. If during the 30-minute suspension there is the sounding of thunder and/or visual observation of lightning, the timer resets to zero (0). Admissions cannot be purchased or redeemed during a weather delay.

In the event that water attractions are closed for 90 consecutive minutes or more, guests may exchange their admission wristband for a complimentary pass for a future visit if they choose to leave the facility. Those wishing to do so must have all of their belongings gathered at the exit. If the attractions reopen after the 90-minute suspension, passes will no longer be issued. Wild Waterworks retains the right to delay the issuing of passes if there is a reason to believe the Park may reopen. Passes will not be provided if the Park closes within 1 hour of its published closing time.

Wristbands must be surrendered to be issued a complimentary pass. Complimentary passes do not have an expiry date and can be redeemed during operational hours.

Locker and tube rentals are non-refundable and not eligible for replacement under the Park Activity Suspension Policy. 

Wild Waterworks does not provide monetary refunds due to inclement weather or facility closures.

The following are not eligible for a complimentary pass:

  • Guests who leave the facility without exchanging their wristband on the day of their original visit
  • Guests who do not have their original admission wristband
  • Season Splash Passholders
  • Specific group admissions

 

Wild Waterwork’s wave pool and other attractions contain inherent risks for participants. Guests who choose to participate accept those risks.

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