Park Activity Suspension Policy
Wild Waterworks makes every effort to open the Park rain or shine. Wild Waterworks may delay the Park’s opening, close the Park early, or make other changes to the posted facility schedule when guest safety, staffing levels or other operational concerns make it necessary to do so. Delays and closures will be posted on the website as soon as possible.
For your safety, we reserve the right to suspend operations temporarily during inclement weather, such as a thunderstorm/lightning, dangerous weather, high winds, low attendance or cold temperatures. Attractions may reopen when the safety of customers and employees is assured.
If we hear thunder or see lightning in close proximity to our Park, or experience other unsafe conditions, we will suspend all activities, and all attractions will be closed for a minimum of 30 minutes after the last sounding of thunder and/or visual observation of lightning. If during the 30-minute suspension there is the sounding of thunder and/or visual observation of lightning, the timer resets to zero (0). Admissions cannot be purchased or redeemed during a weather delay.
In the event that water attractions are closed for 90 consecutive minutes or more, guests may exchange their admission wristband for a complimentary pass for a future visit if they choose to leave the facility. Those wishing to do so must have all of their belongings gathered at the exit. If the attractions reopen after the 90-minute suspension, passes will no longer be issued. Wild Waterworks retains the right to delay the issuing of passes if there is a reason to believe the Park may reopen. Passes will not be provided if the Park closes within 1 hour of its published closing time.
Wristbands must be surrendered to be issued a complimentary pass. Complimentary passes do not have an expiry date and can be redeemed during operational hours.
Locker and tube rentals are non-refundable and not eligible for replacement under the Park Activity Suspension Policy.
Wild Waterworks does not provide monetary refunds due to inclement weather or facility closures.
The following are not eligible for a complimentary pass:
- Guests who leave the facility without exchanging their wristband on the day of their original visit
- Guests who do not have their original admission wristband
- Season Splash Passholders
- Specific group admissions
Wild Waterwork’s wave pool and other attractions contain inherent risks for participants. Guests who choose to participate accept those risks.